Great hotels have a well known secret….their people.
We work with hotel owners to develop hotels that tell a great story.
We all know that successful hotels enjoy a distinct personality that reflects, in their design and service, a unique sense of place.
“A strategy that puts the customer at the centre of everything we do”
We want to do it differently. We want to develop hotels where every decision we make gives priority to the customer and their needs. We can only do this if we know who they are, understand them.
Demand for independent hotels is growing
AT 10X the rate
Boutique hotels command an
OUR UNIQUE APPROACH
First, we put the customer at the centre of every decision we make. We invest in customer research so that we know what is relevant and understand the customers’ needs.
Second, we understand that design affects every element and stage of the customer’s journey. Our dedicated design team will be responsible for delivering a customer experience that resonates with their values.
Third, we know how critical revenue management is to our success, so we put it in safe hands. Our team has years of experience and expertise.
Fourth, we invest resources into hiring and training the right people and empower them through a clear vision of the future and a defined business strategy.
Our focus will be to deliver to our customers a brand experience that reflects their values and resonates with their beliefs.
We are a small team that moves fast and makes decisions even faster.
Helping owners to really understand their customers by bringing realtime research and insights to the table
Helping owners to develop food and beverage concepts that meet the needs of their customers
We know that what we do matters, but we also understand that the owner must achieve a certain level of profit. Our fees will be lower
We know that owners need flexibility and transparency, so we will give it to them
Our dedicated customer experience design (CXD) team will ensure that we always stay on top of what the customer wants.
Will will develop a marketing and comms strategy that prioritises and drives direct bookings.
“We are offering a solution that is lighter on costs, more flexible and 100% transparent. We want to choose hotels where we know we can deliver significantly higher profits.”
We will deliver higher revenue and profit margins.
Distribution Strategy – priority will be given to driving direct bookings.
Our fee structure will be simple and transparent. No surprises!
Our contracts are flexible, exiting our contract is fast and pain free.
We will invest time and resources into hiring the best team.
We will have a dedicated team responsible for
Customer Experience Design
Distribution Strategy / Revenue Management
Integrated Marketing & Comms (IMC) Strategy
Our brand will be relevant to your customers.
Procurement savings will go to you the owner.